This is a review of the kids online shopping website hoopos.com. It is based out of Bangalore and ship only within India.
I was subscribed to Hoopos.com's Facebook page for almost a year, but never bought anything as I was happy with the other websites I am regular at.
Two weeks ago, I came across an offer for Citibank Mastercard holders, where hoopos.com was also listed as a participating site. There was a 40% discount on fresh arrivals on D@ink shoes on Hoopos. I was looking for a nice pair of sports shoes for my kid for very long, so the offer came just at the right time.
Honestly, like most other people, I avoid buying shoes and clothes online just because you cannot check the size, fit and quality of the product. But I have bought clothes from a few trusted brands online and touchwood, it went well. My baby has used shoes from this brand before, so I trusted the quality. I ordered 1 number higher than the present shoe size he has been wearing for a year. The discount was automatically applied at the time of checkout when I entered my Citibank card details.
MY EXPERIENCE WITH HOOPOS.COM
Dec 5, 2012: Order placed at 4:30 AM
Same Day: Order packed and ready for shipment by 11 AM
Same Day: Order Shipped. Confirmation received at 6:30 PM
Dec 8: Order delivered by 3:30 PM
IMPRESSIVE!!!
They kept me informed at every step through an SMS + email. After placing order, I emailed them to confirm about the courier service and received a prompt reply. They gave me the courier service of my choice.
hoopos.com offers free shipping within India on all products above Rs. 349. For orders below Rs. 349 hoopos.com will charge Rs. 50 for shipping. Read the entire Shipping Policy here. While shopping online, it is always advisable to first check on the delivery options in your area, before placing the order.
The order came in this cute hoopos.com laminated pack with their Trademark Ollie the Octopus printed on it.
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| It says: Here's a bundle of joy from Hoopos.com |
Inside there was this thin Cardboard wrapping
and finally the shoe-box:
The shoe-box was badly beaten and crushed on one side but thankfully the product reached me intact. The shoes looked quite big and my heart skipped a beat that I might have ordered a wrong size but they fitted perfect. It was just an illusion because of the shoe design. This is what I bought:
MRP: INR 1199
I paid: INR 719.40
The material is very lightweight and thin, but I hope they are durable.
Emails are replied promtly, but there is zero personalisation. Emails are signed 'Team Hoopos'. I sent them a Thank you note but in the reply I again received a canned copy paste response without any personalization, except my name :)
One thing that makes Hoopos.com really stand apart from other businesses is there immense engagement with follower parents and customers on their Facebook page. Their Facebook contact is very prompt and friendly. All comments and queries are replied to. There is always some or the other contest going on for kids. They also provide activity, fun and coloring pages and other printable learning material for kids on Facebook. So they give an amazing experience to parents too. Good job there Hoopos!
SIGN UP DISCOUNT:
If you do not already have an account with hoopos.com, you can generate a 10% discount coupon immediately from their website, for your first order. This is only for new account creation with an email ID that is not already registered with them.
FACEBOOK DISCOUNTS:
Besides the sign-up discount, there are other great discounts on their Facebook Page. They have HAPPY HOURS from 9PM to 11 PM every night these days, and you get flat high discounts on certain categories.
DISCOUNTED ITEMS ON SALE:
Check out under the 'SALE' tab on their website for more ongoing discounts. If you have any questions, there is a Facebook comment box on every item page, where you can post a question immediately (provided you are logged into your Facebook account). I was not getting the discount on a certain item and I left a question in the comments box at night. Next morning there was a satisfactory reply. Isn't that great?
FESTIVE DISCOUNTS:
Scroll down on their home page and you will see these methods to avail some more discounts this festive season.
It was a good experience shopping with them and I would like to shop with them again. I recommend this site to everyone.
If you are new to online shopping or have apprehensions related to shopping online, do check out my Online Shopping Guides on my main blog HERE.
Nice pair of shoes..:) Cute and comfy for kids.
ReplyDeleteThanks Niesha. Yes they are comfortable and perfect for running. Kids fall a lot when they run in formal shoes.
DeleteI have shopped with them again and received the same level of service. Highly recommend this business!
ReplyDelete